FREQUENTLY ASKED QUESTIONS

Our Location

We are located at 2721 Upland Court, Albany, GA, 31721, just off of Westover Blvd.

Collecting Shirt Sizes

We recommend you start collecting sizes from the first day you walk in or call us about your order. This will help the process move along faster.

Order Minimums

Our order minimum is 12 pieces per design. We can offer to do less, but there are restrictions and a cost increase. Please contact us or stop by for more information.

Art Requirements

We offer quality custom graphics, done in-house. If you are needing artwork done or have any questions, please feel free to contact us or stop by our shop.

 

**Please do not send us JPEG or PNG images to print. It takes a lot of time to convert a JPEG/PNG image to a vector and have it looking at FSP quality.**

Turnaround Time

Standard turnaround time is 10-14 business days. We strive to get your products to you as quick as we can, but there are limitations, among other factors, that can deter and sometimes delay this, and we thank you for understanding.

Proofing Artwork

In order to ensure the best quality possible, please proof your artwork(s) carefully before approving your design and be sure to check for spelling, grammar, placement of text and design elements, and color.

 

Once the printing process has started, there is no way to revert it, and we would need to initiate a new, separate order.

Garment Availability

It is possible that requested products can become out-of-stock. We can suggest alternatives or, if you have a secondary product in mind, we can choose that.

 

We cannot control product availability at any given time, so please be prepared for a back-up.

Ink Choices

We offer top quality inks for a variety of garments and can custom mix inks as well.

 

We also offer a reduced ink variation, which provides a vintage look and doesn’t feel heavy on the shirt.

Quotes

Quotes can take anywhere from 24-72 hours to receive a response. We ask that you be as detailed as possible when submitting a quote request so that your quote is accurate. Some things we ask for include:

 

  • Number of garments
  • Size(s)
  • Number of imprint colors
  • Artwork on front/back/sleeves
  • Garment color(s)

 

**NOTE: Shirt sizes MUST be as accurate as possible. Once they are ordered, we cannot change it. If a wrong size is ordered, you will have to wait for the new one to arrive. Additional add-ons once the order is placed will cost extra and may delay the order’s overall turnaround time.**

Printing Over Zippers & Seams

If you have artwork being printed over zippers or seams, we cannot guarantee the outcome, as the ink will run and smear. If you have questions or concerns, please contact us.

Printing Size

Our standard print size is 11″ x 14″. We currently do not offer full or all-over printing. If you would like to know more about sizing, please contact us.

Maximum Number of Colors

For shirt printing, we currently offer up to 6 colors, and for bigger orders, up to 10* (determined based on artwork*). For hats, we can print 1 color with screen printing. 

Payments

We currently accept cash, checks, credit & debit cards, online payments (including ApplePay and PayPal), and purchase orders. A minimum deposit* is required once all sizes are collected for ALL artwork & orders before we begin.

 

*Minimum deposit is based off of the final total of your order.

Re-Ordering

Coming back for more? We appreciate your orders! To re-order, simply send us an email detailing your name and order info. We will respond with your amount due upon completion, and any changes that will affect your order, such as pricing or any other information.

Customer Supplied Products

FSP is happy to print on customer supplied products. If you choose to provide your own products, then you will be required to provide all garments for your order and we can help with the rest. Any pricing and additional information is available upon request.

 

**We request that all garments be laundered before any printing process can begin.**